Return & Refund Policy

Effective Date: October 16, 2026

We want customers to receive furniture that matches their order and arrives in acceptable condition. This Return & Refund Policy explains when a return, replacement, or refund may be available.

1. Return Period

Eligible products may generally be returned within 30 calendar days after delivery.

Please contact us before sending anything back. Unauthorized returns may be delayed or may not be accepted.

2. Return Eligibility

To qualify for a preference-based return, the item must:

• Be unused and in resalable condition
• Include its original packaging and accessories where reasonably possible
• Not show damage caused after delivery
• Not be altered, assembled improperly, or modified by the customer
• Be returned with the order information requested by our support team

Certain items may be excluded from return if they are customized, made to order, clearly marked as final sale, or otherwise identified as non-returnable on the product page.

3. How to Request a Return

Email service@radixdomus.com with:

• Your order number
• The product you want to return
• The reason for the request
• Photos or videos when relevant
• Any other information reasonably requested by our support team

We will review the request and provide return instructions if the return is approved.

4. Return Address

Please do not send a return to our business registration address unless our support team specifically instructs you to do so.

After approval, we will provide the appropriate return address and instructions based on the product and fulfillment location.

5. Return Shipping Costs

For preference-based returns, such as a change of mind, incorrect size selection, or no longer wanting the item, the customer is generally responsible for return shipping costs.

If the item arrives damaged, defective, incorrect, or materially different from the product description, RadixDomus will provide an appropriate replacement, refund, or return solution without charging the customer for the applicable return shipping.

6. Damaged or Incorrect Items

Please contact us within 7 calendar days after delivery for an item that arrives damaged, defective, incorrect, or materially different from the listing.

Include photographs or videos showing:

• The product
• The outer packaging
• Shipping labels
• The damaged or incorrect area

Do not dispose of the product or packaging until we have reviewed the claim, unless keeping the packaging would create a safety concern.

7. Inspection

Once a returned item is received, it may be inspected to confirm its condition and eligibility. If a returned item does not meet the applicable requirements, we may contact you to discuss available options.

8. Refund Timing

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time to post the refund to your account.

9. Partial Refunds

A partial refund may be considered if an item has a minor issue that does not require a return and the customer agrees to keep the item. Any partial refund amount will depend on the nature and extent of the issue.

10. Exchanges and Replacements

When available, we may offer a replacement for a damaged, defective, or incorrect item. Replacement availability depends on inventory and delivery restrictions.

If a replacement cannot be provided, we may offer a refund or another appropriate resolution.

11. Order Cancellation

Contact us as soon as possible if you want to cancel an order. Cancellation may be possible before fulfillment begins.

After an order has entered fulfillment, been packed, or shipped, cancellation may no longer be available and the order may need to follow the return process.

12. Contact

Return and refund requests should be sent to:

service@radixdomus.com
+86 15567686874
Service Hours: 9:00 AM–6:00 PM