Shipping Policy

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed.

Processing may take longer during holidays, promotional periods, inventory adjustments, or periods of unusually high order volume. If an unexpected delay affects your order, we will make reasonable efforts to notify you.

Estimated Delivery Time

The estimated delivery time is 10–20 business days after dispatch.

This estimate is not a guarantee. Delivery may be affected by the destination, carrier operations, customs procedures, weather, holidays, inventory availability, or other circumstances outside our reasonable control.

Shipping Charges

Standard shipping is free for orders of $49 or more before taxes, discounts, and other applicable charges.

For orders below $49, shipping costs are calculated at checkout according to the destination and available shipping method.

Fulfillment Locations

Orders may be fulfilled through our own facilities or partner fulfillment facilities depending on inventory availability and delivery destination. Shipping origin may therefore vary by product and order.

Tracking Information

When your order has shipped, we will send a shipping confirmation email to the email address provided during checkout. The email may include tracking information when tracking is available from the carrier.

Tracking updates may take some time to appear after the package is first scanned.

Delivery Issues

If tracking has not updated for an extended period, the package appears delayed, or you believe it may be lost, please contact service@radixdomus.com with your order number and tracking details.

If tracking shows “Delivered” but you cannot locate the package, please first check with household members, neighbors, building management, and the carrier. Contact us afterward so we can review the available information and assist with the next steps.

Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address. If an address needs to be corrected, contact us as soon as possible.

We will try to assist before fulfillment begins, but address changes cannot always be guaranteed after an order has entered processing or been shipped.